What to expect

Resetting password is a three-step process:

  • STEP 1: Provide us with the User ID: which was assigned to you
  • STEP 2: Answer security questions to confirm your identity
  • STEP 3: Specify a new password you would like to use

Your information is safe with us

We take data security very seriously, and have taken precautions to prevent unauthorized access to your information.

To keep your information safe, we need to ask you a few questions and confirm your identity, before we can reset your password.

If you get stuck or have any questions about how to access your details or make your selections, you can contact the i-Flex Helpdesk on 01252 76 8284 and select option 1 to speak to a customer service representative